Hp Support Assistant Windows 10 64 Bit Download UPDATED

Hp Support Assistant Windows 10 64 Bit Download

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HP PCs - Troubleshooting HP Support Assistant (Windows 10, eight, 7)

This document applies to HP computers and tablets with HP Support Banana and Windows x, Windows 8, or Windows vii.

HP Support Assistant optimizes computer performance and resolves problems using diagnostic tools and utilities. HP Support Assistant provides an access point for software updates, product information, online classes, and provides HP contact information.

note:

For business computers, see Using HP SoftPaq Download Managing director. This utility provides a quick and piece of cake way to download software and commuter updates for HP commercial notebook and desktop PCs.

Resolve nearly HP Back up Banana issues past downloading and installing the latest version of HP Support Assistant from the HP Support Assistant website. Use the information in this document to troubleshoot specific HP Support Assistant issues.

note:

The images in this document might vary slightly depending on your model.

Exclamation marking on HP Support Banana icon

If you encounter an assertion mark on the HP Support Assistant icon in the taskbar, it ways there are updates or messages that need your attending. To download and install these updates and read these messages, use the following steps.

note:

Non all updates are necessary; some are simply recommended. Y'all practise not accept to download and install all updates, however, if y'all do non, the exclamation mark will continue to show on the HP Support Assistant icon.

1. To open HP Back up Assistant, double-click the HP Support Assistant icon .

   note:

   The image y'all meet might vary slightly depending on your model.

2. Click My devices to encounter My PC. In this box, at that place are two options, Updates and Letters, both of which could crave attending. You know attending is required if you meet an assertion mark.

   Figure : My PC

   

3. Click Updates if it has an exclamation mark next to it. If there is no exclamation marking next to Updates, skip to step vi.

4. From the Updates available section, check the boxes for all the updates, and so click Download and install.

   Figure : Updates available

   

5. Follow any on-screen instructions.

6. Click Letters if information technology has an exclamation mark next to it.

7. In the Messages are available screen, click into the messages to read them. When you are finished, click the to the right of each message to delete information technology.

   Figure : Messages are bachelor

   

8. Restart your estimator.

   The exclamation marking should be gone.

Error: HPSF.exe has stopped working

An mistake message opens stating that HPSF.exe has stopped working.

Effigy : Mistake message

To right this error, uninstall HP Back up Assistant, and then install the latest version from the HP Support Assistant website:

1. Uninstall the HP Support Assistant using the following steps:

   1. In Windows, search for and open change or remove a program.

   2. On the Programs and Features window, select HP Support Assistant, then click the Uninstall button.

      Figure : Uninstall HP Support Assistant

      

      note:

      If HP Support Assistant is non listed or does not uninstall correctly, install the latest HP Back up Assistant version without uninstalling the old version. After HP Support Assistant is installed and working, repeat the uninstall steps.

   3. Click Yep on the Programs and Features screen to ostend you lot want to uninstall HP Back up Assistant.

      Effigy : Uninstall confirmation

      

   4. Restart the computer to consummate the process.

2. When the uninstall procedure is complete, open up a web browser, and become to the HP Back up Assistant website.

   Follow these steps to download HP Support Assistant:

   1. Click Download HP Support Assistant.

      Effigy : HP Support Banana website

      

   2. When the download box displays at the bottom of the screen, click Salvage.

   3. When the download completes, click Run, so follow the on-screen instructions.

      This might take a few minutes to complete.

   4. When the installation completes, select Yes, then click Finish to restart the arrangement.

      When the system restarts, the HP Support Assistant icon displays on the task bar.

   5. Click the HP Support Banana icon to open the awarding.

   If HP Support Assistant is working correctly, you are done.

Cannot update HP Support Assistant or download and install updates through HP Support Banana

If you are having problems updating HP Support Assistant or downloading and installing updates through HP Back up Assistant, download and install the latest version of HP Back up Assistant from the HP Support Assistant website.

If problems persist, make sure your Internet access is working correctly (that is, you lot tin can browse the Internet and view Web pages), and the installed security software (firewall) is not blocking the updates to HP Back up Assistant.

HP Support Assistant wakes the computer from sleep mode

HP Back up Assistant health analysis or melody-up might cause the computer to wake from slumber way. Follow these steps to stop all programs from waking the calculator, or refer to Preventing HP Support Assistant from opening automatically.

caution:

Disabling wake timers prevents all programs from waking the calculator, including preventing Windows Media Centre from waking the figurer for scheduled TV recordings.

1. In Windows, search for and open Edit power program.

2. Click Modify advanced power settings.

   Figure : Edit Plan Settings

   

3. Click the plus (+) symbol next to Slumber, then click the plus (+) symbol next to Allow wake timers.

   • Notebook PCs: Click the drop-down menu next to On bombardment, so select Disable.

     Also, click the drop-down menu next to Plugged in, then select Disable.

     Figure : Avant-garde ability settings (Notebook PCs)

     

   • Desktop PCs: Click the driblet-down menu next to Settings, then select Disable.

     Figure : Avant-garde power settings (Desktop PCs)

     

4. Click Utilise, so click OK.

HP Support Banana interrupts games, movies, or TV

To prevent HP Support Assistant from interrupting video games, movies, or other activities, set the day and time that HP Support Assistant checks for updates to a fourth dimension when the calculator is on, but not being used by someone.

1. Open HP Support Assistant and click Settings in the top right of the window.

2. Under Next HP updates and messages are scheduled for: set up the Day of the calendar week: and Timing: options to a day and time you want to receive updates and messages from HP Support Banana.

   Figure : Change Updates and messages schedule

   

3. Click Save.

   HP Back up Assistant checks for updates but during the day and time selected.

Preventing HP Back up Assistant from opening automatically

HP Support Assistant automatically downloads messages and updates, gathers configuration information, analyzes your computer system, and prepares an action listing. To turn off HP Support Banana, follow these steps:

caution:

If you lot disable the automatic role, you should manually run HP Support Banana on a weekly basis to go along your computer running efficiently.

1. In Windows, search for and open Task Scheduler.

2. On the left panel, double-click Task Scheduler Library

   Effigy : Task Scheduler Library

   

3. Double-click Hewlett-Packard, so select HP Support Assistant.

   A list of tasks for HP Support Assistant displays in the tiptop heart panel.

4. Select HP Support Assistant Quick Start in the top center console.

5. On the correct panel, click Selected Particular to expand the section, then select Disable.

   Figure : HP Support Assistant enabled

   

   The selected chore shows as disabled in the top center panel, and no longer opens automatically.

   Figure : HP Back up Assistant disabled

   

HP Back up Banana is stuck "gathering data"

If Gathering information keeps displaying at the superlative of the window and the Product Proper name, Series Number and Product Number are e'er loading, a different version of HP Support Assistant tin resolve the issue. Follow these steps to fix the trouble:

1. Turn off antivirus software and the firewall.

2. Become to the HP Customer Support website. Enter your production number to find an updated version of HP Support Assistant for your computer.

3. Download and install the latest version of HP Support Assistant.

4. Restart the computer to consummate the installation process.

   When the system restart is complete, the HP Back up Banana icon displays on the task bar.

5. Click the HP Back up Assistant icon to open up the application.

   If HP Support Banana is working correctly, you lot are done. Plough on the antivirus and firewall software.

   If HP Support Assistant is still stuck gathering data, continue with the remaining steps.

6. Uninstall HP Support Assistant.

   1. In Windows, search for an open Uninstall a program.

   2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

      Figure : Uninstall HP Support Banana

      

      notation:

      If HP Support Assistant is not listed or does non uninstall correctly, install the latest HP Support Assistant version without uninstalling the onetime version. Later on HP Support Assistant is installed and working, echo the uninstall steps.

   3. Click Yes on the Programs and Features screen to confirm that y'all want to uninstall HP Support Assistant. Restart your computer to complete the procedure.

      Figure : Uninstall confirmation

      

7. When the uninstall procedure is consummate, open a Web browser and go to the HP Support Assistant website. Follow these steps to download HP Support Assistant:

   1. Click Download HP Back up Assistant.

      Effigy : HP Support Assistant website

      

   2. When the download bar is displayed at the bottom of the screen, click Save.

   3. When the download completes, click Run, then follow the on-screen instructions. This might have a few minutes to consummate.

   4. When the installation completes, select Yes, so click Cease to restart the system.

   5. When the arrangement restarts, the HP Support Assistant icon displays on the chore bar. Click the icon to open up the application.

      If HP Support Assistant is working correctly, you are washed.

Uninstalling HP Support Assistant

The HP Support Assistant is recommended for all HP computers to assist with computer maintenance, software upgrades, troubleshooting problems, and many other options. HP does not recommend removing HP Support Banana. If yous want to uninstall HP Support Assistant considering information technology opens automatically and interrupts other tasks on the computer, and so a better alternative is to prevent information technology from starting automatically (refer to Preventing HP Back up Banana from opening automatically) or adjust the time HP Back up Banana performs tasks (refer to HP Support Assistant interrupts games, movies, or TV). If you still desire to uninstall HP Support Assistant or need to uninstall it for troubleshooting purposes, utilize the following steps:

1. In Windows, search for an open Uninstall a programme.

2. On the Programs and Features window, select HP Back up Banana, so click Uninstall.

   Figure : Uninstall HP Support Assistant

   

3. Click Yeah on the Programs and Features screen to ostend you want to uninstall HP Support Banana.

   Figure : Uninstall confirmation

   

4. Restart your computer to complete the process.

Display flashes distortion on the screen when switching between apps

When the Alt+Tab keys are used to toggle between HP Support Assistant and other open applications, the display flashes distortion on the HP Support Banana window. If this occurs and if the baloney does not disappear, close and reopen Support Assistant.

The can happen because of a software compatibility issue. In that location are no hardware or software functions affected by this upshot.

Effigy : Example of baloney in HP Support Assistant

Cannot open up HP Back up Assistant

If HP Assistant does not open, use the following steps to restore your computer to a previous appointment when HP Support Assistant opened properly.

1. In Windows, search for and open Run.

2. Type RSTRUI.EXE, and then press Enter.

   A Restore system files and settings window opens.

   Figure : Restore organization files and settings window

   

   Click Next.

3. In the Date and Fourth dimension column, select a appointment when HP Support Assistant opened properly.

   Figure : Selecting a Engagement and Time

   

   Click Next.

4. Confirm you restore point date, then click Terminate.

   Figure : Clicking Finish

   

   The next time you click the HP Back up Assistant icon , HP Support Banana will open up.

For more information about system restore, run into:

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